COVID-19

INFORMATION

The below information is subject to change, please check back periodically for updates.

Updated last on 4/21/2020

Peoples Community Message

Peoples Mortgage Company is committed to assisting our customers who have been impacted by the coronavirus pandemic (COVID-19). We are actively monitoring available information that could impact our customers, as we continue to strive to provide our customers with exceptional customer service and products.

If you have concerns about making your loan payment, our dedicated representatives can provide guidance and information about your loan and your current options. At this time, you may be eligible for assistance if you have experienced any of the following as a result of the COVID-19 outbreak:

  • Illness
  • Quarantine
  • Lay-offs or reduction in hours
  • Office or school closures

CARES Act

(Coronavirus Aid, Relief and Economic Security Act)

The CARES Act is a federal Protection Plan that expands upon previous bills for financial relief during COVID-19. This Act can provide up to a year of mortgage forbearance (reviewed in 3-month increments) to those who may need it. Please note the following guidelines when considering this option:

  1. You must be facing a financial hardship due to COVID-19.
  2. The forbearance will be reviewed every three months—up to a year.
  3. ALL payments missed during forbearance will be due the month following the forbearance. (ex: if missing 3 months payment, then ALL 3 payments PLUS the 4th month payment will be due at ONCE.)
  4. Interest on paused payments will continue to accrue.
  5. You will not be able to refinance until all payments are made up.
  6. If you can’t repay the missing payments at the end of the forbearance, then the loan servicer may discuss doing a loan modification.
  7. After forbearance, a servicer must work with the homeowners on a permanent workout option to help maintain or reduce monthly payment amounts as necessary, including a loan modification 

You can refer to this video for more information on mortgage forbearance: Click Here

Contact your Loan Servicer (found on your loan statement) to discuss all your options if you feel you cannot make your mortgage payments. If you are able to make your payments, we highly recommend continuing to do so. If you would like to speak to one of our Loan Officers in order to better understand all details of this Act, please email: info@peoplesmortgage.com

Who to Contact?

If you are having difficulty paying your mortgage on time your lender (also referred to as a mortgage servicer) should be your first call for assistance. They WANT to help you. Their phone number can be found on your monthly statement.

For questions on loans serviced by our servicer, Cenlar, call: 866-305-6945

*Wait times are currently above average. Please be patient as we try to help as many people as possible during this time.

How to Make a Payment

Click here for more information on how to make a payment and how to access your account.

Beware of Scams

This is a time the public is being urged to help those in need. Unfortunately, during emergency situations there are occasionally those who attempt to take advantage of people. We urge you to be alert for fraudulent requests associated with COVID-19 donations and fake offers of state or federal aid. Officials never request money for helping you and they always carry an official ID badge.

Helpful Resources

Additional Links to Assist You